1. Introduction
This Privacy Policy explains how Aventura Na Colmeia Passeios TurÃsticos Lda ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services.
Company Information:
- Legal Name: Aventura Na Colmeia Passeios TurÃsticos Lda
- Tax ID (NIF): 517405326
- Address: Rua José Malhoa, Nº 33, 2º Esqº 2780-017 Oeiras, Lisboa, Portugal
- Legal Form: Sociedade por Quotas
- Business Activity: Animação turÃstica (93293) and Outros serviços de reservas e actividades relacionadas (79900)
2. Information We Collect
We collect and process the minimum amount of personal data necessary to provide our services:
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Booking Information
When you book a tour through our website, we receive your name, email address, and phone number from our scheduling partner, Cal.com.
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Payment Information
We do not directly collect or store any payment information. All payments are processed securely by Stripe, our payment processor.
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Website Usage Data
We collect anonymized analytics data about how visitors use our website through Umami and basic Cloudflare analytics. This data cannot be used to identify you personally.
3. How We Use Your Information
We use your personal information only for specific, limited purposes:
- To process and manage your tour booking
- To communicate with you about your booking
- To provide customer support
- To improve our website and services through anonymized analytics
- To comply with legal obligations
4. Data Storage and Retention
- Your booking information (name, email, phone) is received in our email system.
- We retain this information for one year, after which it is deleted.
- We do not store your information in any customer relationship management (CRM) system or database.
5. Data Sharing
We share your data only with the following third-party service providers necessary to deliver our services:
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Cal.com
For scheduling and managing tour bookings
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Stripe
For processing payments
These third parties are only permitted to use your information to provide services on our behalf and are bound by their own privacy policies.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Access
You can request a copy of your personal data.
Right to Rectification
You can request corrections to your personal data.
Right to Erasure
You can request deletion of your personal data.
Right to Restrict Processing
You can request limits on how we use your data.
Right to Data Portability
You can request your data in a machine-readable format.
Right to Object
You can object to our processing of your data.
To exercise any of these rights, please contact us via email at [email protected].
7. Cookies
Our website does not use cookies for tracking purposes. Any essential cookies used for website functionality do not collect personal information.
8. Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].
Last updated: April 2025